Terms and Conditions

All bookings are subject to these terms and conditions unless otherwised agreed in writing with by authorized signatory of Proshine.

Safety

Keys and Alarm Systems Most Proshine customers leave a key with our office, and we take extreme measures to protect each key. We code each key, and it is stored securely. No identifying information is ever put on any key.

Employees Our employees are very important to us, and we are very serious about keeping them safe, so they do not use ladders or move anything heavier than 35 lbs. These types of activities put our employees in danger of back injury or could even damage your flooring. If you would like us to clean behind appliances like a refrigerator, oven, please move it prior to the cleaning to allow access to the desired area.

Operating Environment Our employees are instructed not to enter an environment that they consider to be unsafe. The customer may reschedule service when the environment has been made safe.

Cancellation

If it is necessary to cancel/skip any scheduled cleaning day, please notify us 2 business days before the scheduled day. Where a booking deposit has been taken for a cleaning service, and the service is cancelled requiring a refund, a €10.00 administration fee will be deducted from the amount refunded.

For once off cleaning service a deposit of €175.00 is taken to secure your booking. This is fully refundable (minus administration charges) with 2 business days notice, 50 % refundable with 1 to 2 days notice, and non refundable with less than 24 hours notice.

In the event that Proshine’s employees can not gain access to the property, or where the operating environment was not deemed to be safe, the customer will be charged (a) in the case of regular service the normal hours contracted to be delivered on that day, or (b) in the case off once off service the booking deposit.

Payments and Refunds

Payments For your convenience, Proshine gladly accepts the following forms of payment: Debit (Laser) and credit cards (MasterCard/Visa) cash or check. Customers will need to pay for their cleaning at the time of service. Once-Off Cleaning Service can only be paid by debit and credit card payment.

Returned Cheques A €25.00 fee is applied to all returned checks.

Refunds Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with Proshine. Please see our 24-hour guarantee if you are dissatisfied with your cleaning. There are no refunds for gift certificate purchases.

Referral Fee

Should you wish to hire a present or past Proshine staff member for any home-related service outside of your agreement with Proshine, our referral fee is €2,500. This fee is due within 30 days of notification from Proshine. If the fee is not paid, Proshine reserves the right to pursue other methods of collection.

Breakage and Loss Policy

Proshine will have no liability for any loss or damage to property, except to the extent that the loss is (a) caused by proven negligence or default of Proshine’s personnel and (b) is covered by the liability insurance maintained by Proshine. In the event of a loss or damage due to negligence, the liability of Proshine shall be limited to replacement cost of the item, reflecting its age and condition. Proshine shall not be liable for any consequential profit or loss. The office must be notified within 24 hours of the occurance, of any claims.

24 Hour Service Guarantee

If you are not completely satisfied with your cleaning, simply contact Proshine’s office within 24 hours, and we will happily re-clean that areas that you are not satisfied with.