Q:Do I need to be there during the clean?
A:No, it is not necessary, though if you are there that is fine.
Q:How will you access my property?
A 1: The majority of our clients leave a key at our office, so that we can act as keyholders.
A 2: We can pickup keys from you at your office etc.
A 3: If it is not possible for us to act as keyholders, we can arrange to meet you at the property.
Q:How do I know my keys are safe?
A:We enforce a strict keyholding policy to ensure they are kept safe. Your keys are coded, so your address details are not kept on them, they securely stored, only issued out to the cleaning team on the day of the clean, and returned at the end of the day.
Q: How do I make payment?
A: We accept debit and credit cards and process payment on the day of the clean, so that you do not need to think about it.
Q: What happens when I go on holidays?
A: If you are on holiday for an extended period, we suggest that you suspend service, though it is always nice to return home to a clean house.
Q: Who are proshine cleaners?
A: Proshine cleaners are carefully selected, with a passion for cleanliness, they have an eye for detail. Proshine cleaners are trained the "proshine way", and have a standard of delivering excellence.
Q: Why should I choose a cleaning company?
A: By choosing a cleaning company to deliver your service, you have choosen the safe option, you are ensuring your property will remain secure and you will have confidence that your home will be well cared for.
Q: How does it work?
A: At proshine we normally operate in teams of two, we arrive to your property in our proshine vans, bringing all the cleaning equipment and supplies. As your property and requirements are unique, we operate to your tailored cleaning program. Any queries are requests that you have, can be addressed with the office, and we are always there to take your call
Q: What makes proshine cleaning the best?
Quality of Service
At proshine we operate to extremely high standards, and everyone at proshine knows and delivers those standards.
Everyone is trained the "proshine way" which is based on our unique processes and high standards. Additionally all crews operate with supervisors who ensure excellence is delivered.
When utilising independant cleaners, homeowners often find that a personal relationship develops, which sometimes is an asset, though it makes it difficult to express dissatisaction. With proshine you can enjoy that personal relationship with the knowledge that feedback will be actioned in a professional manner, and that we are open to discuss any questions or concerns.
Covenience
We have deisgned our service to be as convenient to you as possible. We provide all the cleaning products and equipment. Though if you wish for us to use your special products , we are happy to do so.
We process payments via debit or credit card, so you don't have to remember to leave payment out.
As the people taking care of your home are proshine's employees, you no longer have to worry about staff related issues, from employee screening to worker compenstation issues. As our service is a fully managed service, we take care of ALL elements of cleaning, therefore you can switch off from cleaning when you choose proshine.
Trust
We are so confident of the quality of our service, that we guarantee it. If there is any part of your home that you are not satisfied with, just call us within 24 hours, and the team will return to reclean it for free.
Our keyholding policy is so secure that the vast majority of our customers avail of it.
As experienced recruiters we are very careful in our selection process to choose the right employees, those that you would want to take care of your home.
LoCall 1890 818 555 for more information or book online
